Shipping Policy 

Shipping Policy

Processing Time

Shipping Policy

Processing Time:
Orders are processed and dispatched within 1–2 business days.

Shipping Origin:
All orders are shipped from Poole, United Kingdom.

Shipping Times:
• United Kingdom: 3–5 business day

Carriers:
Royal Mail or other reliable couriers depending on the destination.

Tracking:
Tracking information will be sent by email once your order has been dispatched.

Delivery Delays:
Weather conditions, customs, or courier issues may cause slight delays. We appreciate your patience and understanding.

If you have questions about your delivery, contact us at jewelsofnurah@gmail.com.

Returns & Refunds Policy 

Refund & Returns Policy

Refund & Returns Policy

Return Window:
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

Condition of Items:
Returned items must be unused, unworn, and in their original packaging.

Returns Address and Process:

Business Correspondence Address:
Unit 158183, 7169 Poole, BH15 9EL, United Kingdom

Important: This is our correspondence address only and not a physical returns drop-off point.

All returns are processed through our fulfilment partner.
Once your return request is approved, we will email you the correct return facility address and a return label (if applicable).

To start a return, please contact: jewelsofnurah@gmail.com

How to Request a Return:
Please email us at: 

jewelsofnurah@gmail.com with your order number and reason for return. We will reply within 24–48 hours.

Refunds:
Once we receive and inspect your returned item, your refund will be processed to the original payment method.

Non-Returnable Items:
• Sale items
• Custom or personalised items
• Earrings (for hygiene reasons)

If you have any questions about returns or refunds, please reach out we’re here to help.